Frequently Asked Questions
This page includes a list of questions and responses which cover many of the subjects about which we are frequently contacted. So that you are not left waiting for a response, so that administration costs can be kept low and so that we can prioritise any more urgent and specific problems we ask that you first read the FAQ and then only contact us if your query is not answered here.
To find your problem or query click on the topic title which best matches it and read the list of questions, you may then select 'show answer' for as many of the questions as seem suitable. Please note that many of the questions are repeated in more than one topic for ease of use. Our FAQ page is an ongoing work and we would welcome ideas for other topics or information to include. Please contact us with any ideas you have and if practicable we will include them.
An abstract for which I am an author does not appear under My Abstracts? [show answer][hide answer]
For this abstract to appear in your listing you must be entered as an author in the submission form along with your email address. For the abstract to show up you must also be Signed In using this same email address.
We can add your address to the author listing: please send us the abstract reference number or title and the email address you use to Sign In to the conference website.
If, once your email address is added to the form, you are still not able to see the abstract, please contact us.
I need an invoice/receipt for the abstract fee [show answer][hide answer]
Once you have submitted your abstract you will be able to download a copy of an invoice or receipt for the abstract submission fee. To do this Sign In to the conference website and under the My Goldschmidt menu follow the My Abstracts link.
This will give you the option of generating a receipt (if you have already made payment) or invoice. You will be able to tailor the either of these to match your requirements.
If you require anything in addition to what is provided please let us know via email.
I have arranged a bank transfer but my account/receipt is still showing a small balance outstanding. What should I do? [show answer][hide answer]
One of the banks involved in the transfer process has collected extra charges from the total. This means that the conference account did not received the full amount due. Obviously we can only issue receipts for funds the conference actually has received which is why your receipt reflects this.
You may pay the outstanding amount either via credit card or in cash at the conference. We would suggest that making payment for this amount via bank transfer, whilst possible, would not be efficient or wise.
I am an invited speaker, what does this involve? [show answer][hide answer]
The title of Invited Speaker is an honorary title given to authors in order to convey the importance of their contribution to a session. Invited speakers may still only submit one abstract.
I am a keynote speaker, what does this involve? [show answer][hide answer]
The title of Keynote Speaker is an honorary title given to authors in order to convey the importance of their contribution to a session. Keynote speakers may submit a second abstract to a session in which they are not a Keynote speaker and if time allows they may well be asked to speak for an extra 15 minutes (giving 30 minutes in total) as part of the oral session.
I need an invoice/receipt for the abstract fee [show answer][hide answer]
Once you have submitted your abstract you will be able to download a copy of an invoice or receipt for the abstract submission fee. To do this Sign In to the conference website and under the My Goldschmidt menu follow the My Abstracts link.
This will give you the option of generating a receipt (if you have already made payment) or invoice. You will be able to tailor the either of these to match your requirements.
If you require anything in addition to what is provided please let us know via email.
I have arranged a bank transfer but my account/receipt is still showing a small balance outstanding. What should I do? [show answer][hide answer]
One of the banks involved in the transfer process has collected extra charges from the total. This means that the conference account did not received the full amount due. Obviously we can only issue receipts for funds the conference actually has received which is why your receipt reflects this.
You may pay the outstanding amount either via credit card or in cash at the conference. We would suggest that making payment for this amount via bank transfer, whilst possible, would not be efficient or wise.
I cannot make online payment for abstract submission work [show answer][hide answer]
There are a number of reasons (often linked to security) for which the banks software will refuse to authorise payment online from a particular account even if that account is active. The bank gives us very little feedback when transactions are declined so we cannot say exactly what might have gone wrong in any case but from experience we can suggest the following:
Accents: does your name contain any non-standard ASCII characters? The bank's software is not capable of uploading accented characters. You might try retyping your name without the characters.
Use out of country: some credit cards are not authorised for use online or for use out of the country of issue. You could check this with your card provider if you are unsure. Please bear in mind that we are collecting payments via a UK service.
Some other restriction on use: many delegates whose payment have been initially declined have been able to go on to make online payments once they have contacted their card supplier to explain their requirements.
It may be simplest to use a different card if you or a colleague have another one available. Alternatively you could pay via bank transfer or cheque. Details for this will have beed sent out to you via email on submission or can be found in the My Abstracts section of My Goldschmidt.
What is the conference address and VAT number? [show answer][hide answer]
The Goldschmidt 2010 Conference has no physical address and is not registered anywhere as a VAT body. You may for accounting purposes use the Cambridge Publications address and VAT number should you need to for anything connected with the abstract submission process.
Cambridge Publications, 38 Netherhall Way, Cambridge, UK.
Vat No. 665 9847 68.
I have forgotten my password [show answer][hide answer]
If you go to the
Sign In page of this website then you will see a link saying “Forgot password?” click on this and enter your email address and a your password will be sent out automatically to you.
If there is anything further you require or if you experience any further difficulties please let us know.
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